– Narediti pravo stvar (zastavljen rezultat, uspeh, dodano vrednost za deleženike) – učinkovitost
– Narediti z optimalno porabo virov – učinkovitost
1. Pregled stanja procesov organizacije.
2. Popis procesov z orodji za vodenje procesov (želvji diagram, diagram pretoka, matrika povezave procesov, matrika kompetenc procesnih vlog, slovarček izrazov in tolmač).
3. Vpeljava procesov in vodenje njihovih sprememb.
4. Kazalci učinkovitosti procesa (narediti pravo stvar s pravo porabo virov), njihovi nivoji ter interakcija.
5. Nenehno izboljševanje procesov (PDCA krog).
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